FAQ’s
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Schedule/Book An Appointment
How can I schedule or book an appointment for real estate photography?
Ready to book? View our availability, choose your services, and secure your appointment through our online booking system.
Prefer to call or text? We’ll respond within 24 hours.
How much notice do you need to schedule my appointment?
Book online to view availability and reserve your appointment, preferably at least two days in advance.
If your preferred date or time isn’t available—or you need an appointment within two days—call or text (980) 288-4812. We’ll respond within 24 hours.
When is payment due?
A $30 deposit is required to secure your booking. The remaining balance is due before your photos, videos, or other media can be downloaded.
Photoshoot
What should I expect when you arrive?
Preparation is key to capturing your property in its best light! Here’s what you can anticipate:
Walk-Through Readiness:
- We’ll conduct a walk-through to ensure optimal conditions – all windows and blinds open, creating the perfect ambiance.
Strategic Shot List:
- Our experienced team follows a curated shot list, carefully designed for the best visual impact. Your input is crucial!
4. Vital Preparation:
- Remember, preparation is vital to achieving the most captivating images. Let’s make your property stand out! Check out our preparation check list here.
What if I have special instructions?
Have a specific vision in mind? Share your instructions with us, and we’ll turn it into reality! Don’t forget, sample photos are incredibly helpful for us to capture exactly what you’re envisioning.
How long will the real estate photography appointment take?
Media Delivery Details
Wondering when you’ll get your stunning visuals? Here’s the scoop:
Photos:
- Expect your high-quality photos to be delivered by the end of the next business day.
Notification:
- You’ll receive an email notification once your photos are ready for download.
Videos:
- For videos, please allow up to 48 hours for delivery. We want to ensure every detail is perfect!
Fast, efficient, and visually captivating!
How and when are the photos delivered?
The duration depends on property size and services booked. Generally, for a standard shoot, plan on 1-2 hours. Larger properties may require additional time.
Property Size Matters:
- Small/Medium: 1-1.5 hours
- Large/Estate: 1.5-2 hours
On-Site Service Requests:
- If additional services are requested on-site, we’ll do our best to accommodate, considering our schedule.
Have more questions? Feel free to reach out!
Video - Reel\Cinematic
What is included with a video reel?
Our :75 second video reels showcase property highlights with or without a brief :15 second agent introduction. Drone footage can be added for an additional fee.
Can I request a customized reel?
Absolutely! For tailored requests beyond the standard reel, charges apply at the cinematic video rate, based on home square footage.
Feel free to reach out for more details or to discuss your specific needs. We’re here to make your listings shine!
Taxes
Do you charge tax for real estate photography and video services?
Yes – Taxes are calculated during booking.
CANCELLATIONS & RESCHEDULing
What about cancellations and reschedules?
Cancellation Policy at Blue Pearl Drones
Cancellation flexibility is important to us! Here’s how we handle it:
Outside 24 Hours:
- No worries! You can cancel or reschedule without incurring any charges.
Within 24 Hours:
- If it’s within 24 hours of the scheduled shoot, a $30 service charge will be applied for cancellations or rescheduling.
Unable to Access Property:
- If we’re unable to access the property during the scheduled shoot, a $30 charge will apply.
Importance of Timeliness:
- Please keep the appointment and be on time, as it impacts our schedule and other clients. Your cooperation ensures a smooth process for everyone involved.
We appreciate your understanding and cooperation
What about travel fees?
Yes. We include the first 25 driven miles from our office at no additional cost. For projects located beyond that, we charge $0.80 per additional mile (one way, based on actual driven distance). This helps us fairly cover travel time and expenses while still keeping our pricing transparent and straightforward.
TERMS & AGREEMENTS
What about terms and agreements?
If full payment has been made, you have the right to use the products, and it means you agree that the right to use the products has been given ONLY to you. You agree that you cannot transfer, assign or sublicense your rights to use the products, the photographs, video, or other kinds of media included therein to anyone without the copyright holder’s written permission.
Your rights allow you to use our photographs, videos, and other media for marketing purposes. However, your Rights do not authorize third parties to display, copy, or distribute our work to provide services competitive with our products unless our written permission allows you. For real estate, these rights are valid without limits, as long as you have the listing. If you no longer have the listing, the rights to use the products are also gone.
If someone asks you about your rights to the products, you would need to refer them to us. If we allow others to use our products, an additional licensing fee may be necessary.